Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Introduction

At GeekDF ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Account credentials and authentication information
  • Payment and billing information
  • Service requests and technical support communications
  • Device information and technical specifications

2.2 Technical Information

When you use our services, we may collect:

  • Device and system information (operating system, hardware specifications)
  • Network and connectivity information
  • Software and application details relevant to our services
  • Log files and diagnostic information
  • Performance and usage data during service delivery

2.3 Website Information

Our website may collect:

  • Browser type and version
  • IP address and location data
  • Pages visited and time spent on our website
  • Referral source and search terms
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our technology services
  • Process payments and manage billing
  • Communicate with you about services and support
  • Diagnose and resolve technical issues
  • Customize and enhance your service experience
  • Comply with legal obligations and protect our rights
  • Prevent fraud and ensure security
  • Analyze usage patterns and improve our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, subject to confidentiality agreements.

4.2 Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights and safety or that of others.

4.3 Business Transfers

Information may be transferred as part of a business sale, merger, or acquisition, with continued protection under this policy.

5. Remote Access and Device Information

When providing remote technical support:

  • We access your device only with your explicit permission
  • Access is limited to the duration necessary to resolve technical issues
  • We maintain strict confidentiality of all information accessed
  • You can terminate remote access at any time
  • We do not access personal files unrelated to the technical issue
  • Session logs may be maintained for quality assurance purposes

6. Data Security

We implement appropriate security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Employee training on privacy and security practices
  • Incident response and breach notification procedures

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience
  • Provide targeted content and services

You can control cookie settings through your browser preferences.

8. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

9. Data Retention

We retain your information only as long as necessary to:

  • Provide ongoing services and support
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain business records and analytics

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access and review your personal information
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Restrict or object to processing of your information
  • Data portability and transfer
  • Withdraw consent where applicable

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

12. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information.

13. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States, where our servers and service providers are located.

14. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Providing notice during service interactions

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

  • Email: support@geekdf.com
  • Phone: 1(877) 786-8444
  • Hours: Monday - Friday, 9:00 AM - 6:00 PM PST
  • Address: California, USA

This Privacy Policy applies to all services provided by GeekDF and supersedes any conflicting provisions in other agreements.