Refund Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Our Commitment to Customer Satisfaction

At GeekDF, we stand behind the quality of our technology services and are committed to customer satisfaction. This refund policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. Service Satisfaction Guarantee

We guarantee that our services will be performed with professional expertise and in accordance with industry standards. If you are not satisfied with our services, we will work with you to resolve any issues or provide a refund where applicable.

3. Refund Eligibility

Refunds may be available in the following circumstances:

  • Services were not delivered as promised or contracted
  • Technical issues were not resolved within the agreed timeframe
  • Service cancellation within 24 hours of initial agreement
  • Significant errors in service delivery that cannot be corrected
  • Duplicate charges or billing errors
  • Services rendered impossible due to hardware limitations not disclosed upfront

4. Refund Request Timeframe

Refund requests must be submitted within specific timeframes:

  • Standard Services: Within 30 days of service completion
  • Diagnostic Services: Within 7 days of service completion
  • Remote Support: Within 14 days of service completion
  • Subscription Services: Within 30 days of billing date
  • Emergency Services: Within 48 hours of service completion

5. Non-Refundable Services

Certain services are not eligible for refunds, including:

  • Diagnostic services where issues were accurately identified and explained
  • Services completed successfully as requested
  • Time spent on consultation and technical assessment
  • Third-party software licenses purchased on your behalf
  • Hardware replacement parts and components
  • Services where customer refused recommended solutions
  • Data recovery attempts where data was corrupted beyond repair
  • Customization services tailored to specific requirements

6. Partial Refunds

In some cases, partial refunds may be appropriate:

  • When part of the service was completed satisfactorily
  • For multi-service packages where some services were successful
  • When hardware limitations prevent complete service delivery
  • For time-based services where work was partially completed

7. Refund Process

To request a refund:

  • Step 1: Contact our support team via email or phone
  • Step 2: Provide your service details and reason for refund request
  • Step 3: Our team will review your case within 2-3 business days
  • Step 4: If approved, refunds will be processed within 5-7 business days
  • Step 5: Refunds will be credited to your original payment method

8. Alternative Resolution

Before processing refunds, we may offer alternative resolutions:

  • Additional service attempts at no extra charge
  • Service credits for future use
  • Complementary services to address remaining issues
  • Referral to specialist partners for complex cases

9. Subscription Services

For ongoing subscription services:

  • Monthly subscriptions can be cancelled with 30 days notice